Refund Policy
A legal disclaimer
The information provided on this page is general information only and does not constitute legal advice. Luxcrete Coatings does not provide legal recommendations regarding refund policies. Refund obligations depend on business activities and applicable laws. You should seek independent legal advice to ensure your Refund Policy complies with relevant consumer protection legislation.
Refund Policy - the basics
This Refund Policy explains how Luxcrete Coatings handles refunds for services provided. It outlines the circumstances under which refunds may be offered and how refund requests are assessed.
Luxcrete Coatings operates as a service-based business. Refund rights may differ from product-based businesses and are subject to Australian Consumer Law.
Consumer rights
Customers are entitled to remedies under Australian Consumer Law if services are not provided with due care and skill, are not fit for purpose, or do not meet agreed specifications. These rights cannot be excluded.
Refund eligibility
Refunds may be considered if services are not delivered as agreed or if a major failure occurs. Refunds are not provided for change of mind, completed work, or issues arising from factors outside Luxcrete Coatings’ control, including site conditions or customer-provided information.
Timeframes and process
Refund requests should be submitted as soon as possible after the issue is identified. Luxcrete Coatings will assess each request and respond within a reasonable timeframe. Refunds, where applicable, will be processed using the original payment method.